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This is going to be a good quality chair. Unfortunately it came with a small crack in one of the hand control levers. I rang the company straight away and David was on to it straight away to get it fixed for me. It’s nice to know your dealing with an honest company that cares. It’s not assembled yet, that’s true, and it did come with a slight defect, that’s true, but I can immediately see that it’s a well made good quality chair. And what’s just as important is peace of mind knowing your dealing with a reputable company