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501-33 Legset Black

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Returns, Refunds and Exchanges Policy

Faulty Goods

If your goods are faulty and within warranty we will replace them with the exact or closest available product (if exact model is not available we will contact you). If your goods are no longer under warranty we may be able to repair them - this is judged on a case by case basis. Costs may be incurred for out of warranty repairs which are payable by the end user.

Change of Mind

Return of goods due to a change of mind is assessed on a case by case basis. If return is accepted please note you are liable for any costs associated with return of the item. Goods must be returned in resaleable condition (eg. all packaging intact and undamaged, no writing on boxes). If goods are not in a resaleable condition we may choose not to refund the goods or impose a 30% restocking fee.

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. If return is due to a change of mind or goods not suitable you must return the item within 14 days of your purchase to be eligible for a full refund. 
1. Please contact us to request a refund and we will assign you an RA number.
2. Return details will be emailed to you.

Further Information

Please contact us on (02) 8599 2279

 

 

Delivery Timeframes

Goods are shipped once full payment is received, subject to stock levels. If there is any reason for your order to be delayed you will receive notification from Ausergo via the contact details you have provided us with.

Sit/Stand Desks

Within 7 days unless stated otherwise on the product page.

Gregory Chairs:

All Gregory chairs are now made to order and normally arrive within 2-3 weeks.

Other Ergonomic Chairs & Small Packages:

Sydney, Melbourne, Brisbane, Central Coast: 4-7 business days
Perth, Adelaide, Hobart & other regional areas: 5-10 business days

 

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